Technologies

Online Support

Our company has established a multi-dimensional digital online service system to provide global customers with efficient and convenient exclusive online support. The official website offers core service channels such as online consultation, intelligent customer service, and message feedback. During the core service hours, dedicated personnel respond in real-time, and messages are replied to extremely quickly around the clock (7×24 hours), covering all-scenario needs including business consultation, technical query answering, order follow-up, logistics inquiry, and problem feedback. We optimize the online service process with digital technology to achieve precise matching of requirements and efficient problem-solving, enabling customers to enjoy professional and considerate online service experiences without leaving their homes, thus comprehensively ensuring the smooth progress of cooperation.

EXPERTISE

Direct Specialist Access

Immediate access to our product and market experts for consultation on specifications, sourcing, and application questions.

RESPONSE

Dedicated Support Channel

A single point of contact for efficient handling of inquiries, order updates, and document requests.

SOLUTIONS

Proactive Problem-Solving

We work proactively with you and our suppliers to address challenges and ensure supply continuity.

Qinhuangdao Lihua Starch

Global Connectivity

We have established a comprehensive global communication and service network to overcome regional and geographical limitations. Leveraging multilingual support and a professional international business team, we maintain real-time, smooth, and efficient communication with customers and partners worldwide.

Qinhuangdao Lihua Starch
Guided Support Protocol

Our online support follows a structured process to ensure your technical or supply chain inquiries are addressed with accurate information and clear next steps.